Shipping Returns terms and conditions

Shipping Returns terms and conditions
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, full retail condition. It must also be in the original parts and components, and complete and undamaged in its retail packaging as and all specified on the back of our packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without our return merchandise authorization (RMA) number from our shipping department.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 14days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at andrew@duplux.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at andrew@duplux.com.au and send your item to: 85 Keys Road, Unit 14, Moorabbin VIC 3186, Australia. We will refund 95% of the purchase price, to recover freight and ancillary charges

Shipping
To return your product, you should mail your product to: 85 Keys Road, unit 14, Moorabbin VIC 3186, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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